At INI Customer services, we believe that people are the best asset in any company, regardless of the business size, industry and market share.
Without a strong and reliable Infrastructure it is impossible to deliver the enhanced level of services that we aspire to. Our setup has been designed to withstand all the challenges that are bound to come up at some point.
Our Infrastructure includes:
- Predictive / Preview / Automated dialing.
- Automatic Call Distribution.
- Real-time monitoring and recording of all calls.
- All of our Servers are built with RAID level 5 that provide on the fly redundancy.
- 24x7 Operations
- 10 MBPS Internet Connection with 3 back up lines extendable as per client requisition.
- CCTV coverage across the entire facility with automated recording that provides a secondary layer of security.
- Reception area, Conference room and Pantry.
- Stable power supply with invertors / generator back-up.
- UPS for all critical servers and equipments.
- Aspect Server and a backup server connected to all stations with complete LAN networking which provides High-end IT Support.
- Multiple layers of Firewalls that keep us safe from Viruses, Hackers and Data theft.
- Anti-Virus protection across the Servers and Workstations.
- Multiple Routers and Switches with CAT5e cabling for a stable and resilient network.