Enhance overall Productivity. Improve Bottom Line. Gather speed in Growth!


INI follows a streamlined outsourcing process to ensure smooth transition and completion of projects


Innovative, graceful and performance driven call center services to deliver measurable impact, and increased business value for clients and their customers.

welcome to the INI Customer Services

We are trusted tool for Recovery and Debt Settlement Marketplaces and provide Innovative and End to End Services.


We Believe, People are the Best Assets in any Company, Regardless of the Business Size, Industry or Market Share

Our Vision

To Build Total Brand Value by Delivering Customer Satisfaction and Customer Leadership Faster, Better and More Effectively Than Our Competitors With The Fundamental Principle of "Organizational Excellence"

Our Mission

To Provide Our Clients with Top Quality Call Centre Services 24x7 which Provides Our Clients the Greatest Chance of Communicating with End Customers

About INI Customer Services

INI Customer Services Pvt Ltd is an International & Domestic BPO registered in the Satellite City of Navi Mumbai, Maharashtra, India.

The letters “INI” stands for “Initialisation” which is Latin for “Faster, Higher & Stronger”. The Management of INI identifies and believes very firmly in the values and qualities to initialise or set parameters for Operating Systems and Client driven programs.INI Customer Services is not a Telemarketing Company & we do not create the Marketing Campaigns for our Clients but with our expertise help our clients to run these Marketing Campaigns for Maximum Profitability.

Our Services

1) Customer Service 24x7
2) Debt Consolidation
3) Secured & Unsecured Debt Collections
4) Lead Generation

5) Quality Management Systems
6) CRM Analytics and MIS Reporting
7) Recruitment


CRM Analytics and MIS Reporting

The use of CRM Analytics to improve business efficiency has been growing in popularity. These analytics are used to promote more refined and faster business decisions in the workplace regarding a company’s customers. For your business to compete in the global economy and to provide your customers with the best service possible, CRM analytics are worth considering.

Our MIS team specializes in Summary Dashboards, Downloadable Reports, Lead Data Filtration, Structure Data Capturing and Strategic Data Output

Human Resources

At INI, we believe an Organization cannot build a good team of working professionals without good Human Resources. The Key functions of the Human Resource Management (HRM) team includes recruiting as per client required skillsets, training, performance appraisals, employee engagement as well as workplace communication, safety, creating & implementing policies, etc.


Life @INI

Why INI?

INI takes care of every small need and requirement of its employees and ensures a better environment for them to work in. Also at INI, all its employees are treated and considered equal whether it’s Junior or a Senior.

Work Culture

Employees are always greeted with a young, dynamic and vibrant work environment. Every individual in the organization is a vital cog that keeps the INI wheel turning.

Our Facility

INI Customer Services Private Limited is located on the 2nd Floor of Technocity which is a business hub in Mahape, Navi Mumbai and is 1KM from the nearest railway station. The tower has backup generators in event of a power failure.